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Customer Care Associate

  • Analytical
  • Goal Oriented
  • Good with People
  • Leader
  • Organization
  • Passion
  • Problem Solver
  • Speaking
  • Writing

About Talent Inc.

We’re growing fast and looking for talented, driven professionals to join our team and help revolutionize the career services industry.

Talent Inc. is dedicated to redefining how job seekers brand themselves to employers. Through our community of career experts, our brands — TopResume, TopCV, and TopInterview — help professionals tell the best version of their career story, enabling them to stand out from the crowd and land the right job, faster.

We’re committed to helping job seekers write the next chapter of their careers and we want to help write yours, too! We hire for growth and longevity because we value the happiness and well-being of our employees.

About Talent

Talent Inc. is redefining how job seekers brand themselves to employers. Our web properties, TopResume, TopCV, and TopInterview are the engines that power the largest resume and CV writing network in the world. We offer talented, rigorous professionals the opportunity to create superior work and grow their experience in a progressive, meritocratic environment.

The Challenge

Our business is growing fast, and with that we need the artillery to back it up! We are looking for an enthusiastic individual who is willing and able to assist customers in a polite, thoughtful and effective way. The type of cases go across the board, from easy ones to complicated ones and this role requires someone who is able to listen and exercise patience in every interaction. A good attitude, a sense of humor, and a passion for helping people is a must!

The Role

The Customer Care team is the backbone of Talent Inc's success. As a member of the team you will be interfacing directly with our clients and writers via email day to day to generate the best possible experience for Talent’s customers.

Key Responsibilities

  • Provide excellent service to Talent Inc. customers and experts.
  • Ensure client and expert satisfaction by practicing, following, and implementing Talent’s service standards.
  • Assist customers and experts with inquiries, providing accurate & timely responses.
  • Assist customers on a variety of platforms in relation to email, telephone and live chat.
  • Research customer issues, document findings, and champion solutions.
  • Effectively communicating with team members and direct manager via various channels (instant messaging, email, etc.)
  • Qualifications

    • 2-3 years experience in a customer support/client service role.
    • Prior experience in phone support highly preferred.
    • Outstanding verbal and written communication skills, and positive demeanor.
    • Willing to work on weekends, a plus
    • BA/BS degree required. English/Journalism major would be a bonus, but not required.
    • High speed Internet access, a quiet workstation, and ability to be on standby 9am-6pm EST.
    • You're authorized to work for any employer in the U.S.

    Culture

    As part of the vital—and growing—telecommuting portion of Talent Inc. team, you’ll enjoy the flexibility of remote work along with the rewards that come from a fantastic company environment.

    What makes us different

    • We operate with the agility of a startup, but have the stability of a well-established organization
    • We value work-life balance
    • We offer competitive pay + options

    At Talent, Inc. we believe culture and thought diversity lead to better teams and stronger companies. We seek talented, qualified employees regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Talent, Inc. is proud to be an Equal Employment Opportunity Employer.

    Come join our team. Together we’ll help others tell their career stories and land their dream jobs.

    Interested?

    Apply using the following link: Application link

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    We're always looking for the right talent. Check out all of our other opportunities on our Careers Page.

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